Mandarin Speaking Healthcare Virtual Assistant (Remote)

Job description

Description

About the Role:

Snapscale is looking for a reliable, detail-oriented Mandarin-speaking Healthcare Virtual Assistant (HVA) to support a US-based multi-specialty medical practice providing Ophthalmology, Dermatology, and Orthopedics services. This role involves providing administrative, front-office, and patient coordination support.

The ideal candidate is organized, proactive, and capable of managing multiple administrative tasks while maintaining accuracy, professionalism, and confidentiality when handling patient information.

Responsibilities may include:

- Handle inbound patient calls, inquiries, and appointment scheduling using ModMed.

- Coordinate appointment rescheduling, cancellations, and appointment updates through phone, email, and text.

- Assist with patient intake and ensure accurate collection and entry of patient information.

- Maintain and update patient records in the Electronic Medical Records (EMR) system.

- Manage incoming and outgoing electronic faxes (e-faxes).

- Track and coordinate referrals

- Assist with insurance verifications

- Provide general administrative, receptionist, and front-office support to physicians across multiple clinic locations.

- Maintain organized patient records and ensure the accuracy and confidentiality of medical information.

Perks:

- HMO upon completion of 3 months

- Attendance bonuses and employee incentives

- Referral Bonus

- 24 leave benefits

- Internet allowance

- Annual salary increase based on performance appraisal

- Career growth and development opportunities

- Fun and supportive work environment

Requirements

- Fluent in Mandarin and English is required.

- Previous experience as a Healthcare Virtual Assistant, Medical Virtual Assistant, Medical Receptionist, Patient Coordinator, Medical Administrative Assistant, or similar healthcare role.

- Familiarity with Ophthalmology, Dermatology, or Orthopedics is an advantage.

- Experience using EMR/EHR systems; familiarity with ModMed is an advantage.

- Excellent attention to detail, organizational skills, and ability to manage multiple tasks.

- Comfortable communicating professionally with patients, physicians, hospitals, and healthcare staff.

- Knowledge of HIPAA and the importance of maintaining patient confidentiality and protecting PHI.

- Able to work independently, follow established workflows, and meet productivity expectations.

- Reliable, proactive, and committed to completing assigned tasks accurately and on time.