Microsoft 365 Copilot Lead

Job description

We are seeking a Microsoft 365 Copilot strategist and hands-on SME to lead the vision, readiness, deployment, and adoption of AI-powered productivity across a national retail organization in Canada. You will define the 365 Copilot roadmap, ensure data and governance readiness, build organizational capability, and drive measurable business value — bridging corporate teams and frontline workers. This role sits at the intersection of technology architecture, data governance, and business transformation within a mature Microsoft ecosystem (Azure, M365, Power Platform).

Responsibilities

- Define and drive the Microsoft 365 Copilot roadmap across the organization

- Assess data and governance readiness to support Copilot deployment

- Build organizational capability and drive Copilot adoption across corporate and frontline teams

- Bridge corporate and frontline worker needs to align Copilot capabilities with business goals

- Lead technology architecture decisions within the Microsoft ecosystem to support Copilot readiness

- Establish governance frameworks to support secure and compliant Copilot usage

- Drive measurable business value and ROI from Copilot deployment

- Act as subject matter expert on Microsoft 365 Copilot vision, deployment, and adoption strategy

Requirements

- 5+ years of experience with M365 architecture, including tenant administration, Exchange, SharePoint Online, Teams, and OneDrive at enterprise scale

- Understanding of Microsoft Graph and Semantic Index, including how Copilot grounds responses and how data flows

- Knowledge of information governance, including Microsoft Purview, sensitivity labels, DLP policies, retention, and permissions models

- Familiarity with Entra ID and security practices, including Conditional Access, access reviews, oversharing audits, and Zero Trust awareness

- Experience with Copilot Studio, including building custom agents, plugins, connectors, and GPT-based declarative agents

- Skills in Power Platform, including Power Automate and Copilot integration, Power Apps, and dataflows relevant to retail operations

- Background in SharePoint and content architecture, including taxonomy, metadata, and content lifecycle management

- Familiarity with Viva Suite, including Viva Learning, Viva Connections, and Viva Engage, especially for frontline engagement

- Proficiency in adoption and measurement tools, including Copilot Dashboard, Viva Insights, adoption scoring, and ROI frameworks

- Understanding of licensing and roadmap fluency, including M365 Copilot licensing models and Microsoft roadmap literacy

- Proficiency in English at a B2+ level