Microsoft Exchange Administrator (with German)

Job description

- Industry: IT & Finance

- Start: 01/01/2027

- Contract: B2B, 12 months + extensions

- Language required: English & German (at least B2)

- Working hours: 13:00 - 21:00

- 100% remote working, full-time

- Rate: up to 125 PLN/h netto + VAT

We are looking for an experienced Microsoft Exchange / Messaging Specialist to join an established infrastructure operations team supporting enterprise customers within a highly regulated financial-services environment. The position is focused primarily on administration, operations, monitoring, provisioning and incident handling rather than project architecture or development.

A strong Microsoft Exchange background and fluent German are essential.

Your responsibilities

- Providing 2nd and 3rd level support within the Windows environment.

- Administering and operating Microsoft Exchange on-premises and Exchange Online environments.

- Handling service requests, incidents and operational tasks in line with defined SLA and ITIL processes.

- Provisioning and managing Exchange recipients, mailboxes and related objects.

- Supporting provisioning activities, including selected XML-based processes.

- Troubleshooting complex Exchange and Messaging incidents.

- Working with Active Directory objects and dependencies relevant to Exchange.

- Supporting migrations, changes and technical provisioning activities.

- Preparing operational and migration documentation.

- Monitoring Messaging environments and preventing unnecessary escalations.

- Working with ServiceNow and BMC Remedy ticketing environments.

- Coordinating with dedicated Microsoft Teams, Skype and other specialist teams when incidents require escalation to another technology area.

- Communicating directly with end customers where required.

Required experience

- Strong hands-on experience with Microsoft Exchange Server / on-premise.

- Strong experience with Exchange Online.

- Good understanding of hybrid Messaging environments.

- Strong Active Directory knowledge, particularly Exchange-related objects and structures.

- Experience with Exchange recipient and mailbox provisioning.

- Hands-on L2/L3 troubleshooting experience.

- Experience working with structured incident, change and request-management processes.

- Understanding of ITIL-based operations.

- Strong collaboration and teamwork skills.

- German – mandatory. Tickets, requests and end-customer communication are handled in German.

Valuable additional experience

- PowerShell / Exchange Management Shell.

- Microsoft 365.

- Microsoft Teams.

- Skype for Business.

- Unified Messaging.

- ServiceNow.

- BMC Remedy.

- XML-based provisioning.

- Experience in banking, insurance or another highly regulated environment.