Multilingual Customer Service Specialist-Polish Speaker (Work in Greece)

Job description

Location: Athens, Greece (Remote & Onsite Options)

Contract Type: Full-time

About the Role

Join a leading international BPO company as a Polish-speaking Customer Service Specialist and support global customers with their inquiries, orders, and service requests. This is a fantastic opportunity for multilingual professionals looking to start or grow a career abroad in customer support.

Join a global e-commerce & retail support team for a well-known jewellery brand, assisting Polish-speaking customers with orders, product inquiries, and after-sales service. This project focuses on customer satisfaction, troubleshooting, and service excellence in a fast-paced online retail environment.

Responsibilities:

- Provide customer support in Polish via phone, email, or chat

- Assist customers with online orders, product information, and returns

- Handle inquiries about deliveries, warranties, and payments

- Resolve customer issues in a timely and professional manner

- Escalate complex cases to specialized departments when needed

- Ensure a high level of customer satisfaction and positive brand experience

Requirements

- Polish: C2 level and higher

- English: B2 level

- Good computer literacy and ability to handle multiple systems

- Excellent communication and problem-solving skills

- Valid paperwork allowing employment in Greece

Work From Home (WAH) Policy

- If relocating: WAH based in Athens

- If local: WAH available from anywhere in Greece

Perfect for multilingual job seekers who want to experience living in Greece while working for an international company.