Operations Manager

Job description

Who we are

Icon Finance is an international financial service: crypto and fiat exchange, cash operations, bank transfers (SEPA/SWIFT), invoice payments, financial consulting. HQ in Warsaw, operational locations across Asia, Latin America and Europe, a global partner network.

We're growing faster than our operational structure can keep up: profit has doubled in recent years, with new products, legal entities and locations added. Team of 30+ people spread across different departments.

We're looking for someone who will take ownership of the company's operations and become the CEO's right hand.

What you'll be doing

- Auditing current processes across the company and its departments

- Designing, integrating and automating processes for current and new products

- Coordinating department work and the company's operational rhythm

- Monitoring department KPIs, dashboards and regular reporting to leadership

- Managing escalations and resolving problem situations

- Building an accounting and customer service system: SLAs, standards, quality metrics

- Unit economics for directions and initiatives: calculation, control, decisions on scaling or shutting down

- Operational support of the partner network and payment channels

- Implementing and developing operational systems: CRM/ERP, regulations, documentation

- Managing department heads: goals, execution control, involvement in hiring and evaluation

- Cross-functional projects: launching new products, locations and legal entities

- Coordinating with Finance, Legal and Compliance on operational matters

Success criteria

First 3 months: onboarding, monitoring metrics, learning the product and deal economics, launching the accounting system

From month 4: meeting task deadlines, independently closing escalations, client metrics within norms, financial results of managed directions

Requirements

- Experience in operational management of high-risk financial services: exchange services, OTC, payment platforms, P2P, crypto-processing

- Management experience: team of 8–10+, including department heads

- Hands-on involvement in processes, not just oversight via reports

- Understanding of deal economics: margin, costs, cash flow

- Ability to push unpopular decisions through with argumentation

- Fluent Russian

- English B2+

- Daily use of AI tools

- Time zone CET±3

Nice to have

- Experience building accounting or customer service systems from scratch

- Experience managing a remote team across different time zones

- Experience with process automation: CRM/ERP, integrations, AI

Terms

- Fully remote, full-time

- $2,500–3,500/month USD (depending on experience), paid on the 1st–5th

- Salary increase after probation and upon transition to COO

- Bonuses for results in the first 6 months

- After transitioning to COO — variable pay based on financial impact of initiatives

- Vacation: +5 days per quarter, up to 20 days/year

- Unlimited sick leave

- Training: 50% of course cost covered by default, up to 100% if justified; internal trainings fully covered by the company

- Coworking compensation up to $200 USD/month

- Direct access to the CEO and owner

Selection stages

- Call with HR (30–40 minutes)

- Test task (up to 4 hours, paid)

- Interview with CEO and owner

- Offer