Operations Manager

Job description

WHAT YOU'LL OWN

- Lead and

align all operational functions across teams to ensure efficiency and

effectiveness

- Drive the

execution of strategies that support the company's mission, vision, and

growth goals

- Oversee

team supervisors and ensure consistent, high-quality performance across

the floor

- Identify

operational gaps and implement scalable, people-centered process

improvements

- Analyze

performance data and metrics to make informed, strategic decisions

- Build

strong cross-functional relationships with HR, QA, Finance, and leadership

- Lead

regular operational reviews, reporting cadences, and team-wide

communications

- Foster a

culture of accountability, ownership, and continuous improvement at every

level

WHO

YOU ARE

- 3+ years

of experience in an Operations Manager role in a BPO, call center, or

similar environment (Required)

- A

strategic thinker who can zoom out to see the big picture and zoom in when

the details need attention

- A proven

people leader — you develop talent, build trust, and create teams that

perform

- Data-driven

and decisive — you let metrics guide your strategy without losing the

human element

- Exceptional

communicator across all levels of the organization

- Strong

project management skills with the ability to juggle multiple priorities

without dropping the ball

- Experienced

with workforce management tools, CRMs, and operational reporting systems

- Highly

adaptable, solutions-focused, and thrives in a fast-paced remote

environment

WHAT

WE OFFER

- Full-time

remote work with a complete WFH support program

- Maxicare

HMO + PhilHealth coverage

- SIL, PTO,

and a special birthday leave

- Paid

vacation leave

- Zero-interest

employee loan program

- Performance

bonuses and merit-based recognition

- Monthly

Gen Pow-Wows and team engagement events with prizes

- Arvios

Leadership Development Academy and workshop programs

- Monthly

1-on-1 touchbase calls with your HR partner

HOME

OFFICE REQUIREMENTS (MUST PROVIDE SCREENSHOT)

- Stable

internet connection with at least 100 Mbps postpaid

- Laptop/Computer

Specs: Minimum 16GB RAM with Intel i5 core processor, AMD Ryzen 5, or

higher equivalent.

- For

Windows users: Windows 11 OS is required

- Noise-Cancelling

Headset

- Dual

Monitor is mandatory

- Backup

Internet Connection (Prepaid Home WIFI Router or Pocket WIFI) and Power

Outage Backup