Partnership Implementation Specialist

Job description

Summary

engage2learn is looking for a skilled and detail-oriented Partnership Implementation Specialist to join our team. This role is responsible for implementing, configuring, and supporting engage2learn’s software solutions for partners. The ideal candidate brings a strong technical background, excellent communication skills, and a partner-focused approach, along with a proven understanding of all engage2learn solutions and the ability to clearly articulate them to partners.

Responsibilities

Partner Implementation & Onboarding

Collaborate with partners to understand their business requirements and customize our software solutions to meet their needs

Manage the implementation process from start to finish, including planning, configuration, testing, and training

Document implementation processes, configurations, and partner requirements

Partner Support & Training

Provide ongoing support and troubleshooting for partners during implementation and after the software is deployed

Conduct training sessions for partners to ensure they are proficient in using the software

Collect, analyze, and share user feedback patterns heard in interactions with partners

Product Collaboration & Continuous Improvement

Work closely with the development team to identify and resolve issues or bugs in the software

Consult with the product team to evaluate complex partner problems and design solutions that leverage existing features or inform new ones

Make recommendations on new functionality that will solve user pain points

Stay abreast of current context in partner districts, edtech, and the field of education

Requirements

The successful applicant will demonstrate the following competencies:

Bachelor’s degree in Education, Computer Science, Information Technology, or a related field

3+ years of experience in software implementation, configuration, and support

Strong technical skills, including knowledge of databases and software development methodologies

Excellent written and oral communication, strong interpersonal skills, and attention to detail

Ability to work independently and as part of a team

Experience working with partners to understand their business needs and customize software solutions accordingly

Strong negotiation skills with a problem-solving, solution-oriented approach

Strong organizational skills, with the ability to manage and prioritize multiple tasks within the constraints of timelines

An ability to address partner requests in a timely manner

Ability to travel up to 25% of the time, depending on the time of year and district needs

Other Desired Skills and Qualifications

Time management skills

Project management skills

Collaboration skills

Employment Details

This is a full-time, exempt position

This is a remote position

Standard work hours are Monday through Friday, 8 a.m. to 5 p.m., with additional hours as necessary

Salary is competitive and commensurate with experience

401(k) and health insurance plan benefits offered

Full-time employees receive 6 weeks of PTO per year

Background check and drug screening required

Join Us in Transforming Education

engage2learn is growing fast and doing meaningful work — helping the neighborhood public school become the first choice for every family. If you bring strong implementation expertise, a partner-first mindset, and a passion for K-12 education, we want to hear from you. Apply now to join us at engage2learn.

Equal Employment Opportunity Policy Statement

e2L is an equal opportunity employer and will not tolerate discrimination against any employee or applicant because of age, race, sex, color, religion, national origin, ancestry, citizenship, marital status, physical or mental disability, medical condition, veteran status, sexual orientation, or any other protected class.

The Company supports the practice of recruiting, hiring, and promoting qualified individuals, as well as taking actions relating to compensation, benefits, reduction-in-force, training, etc., without regard to any status or condition protected by law, except in the case of a bona-fide occupational qualification

Salary Description

70,000-75,000