Patient Financial Advocate

Job description

Compensation: $19:00/hr

Schedule: Monday - Thursday 8:30 AM - 6:00 PM PST, Friday 10:00 AM - 2:00 PM PST

Location: Remote (Alaska, Arizona, Arkansas, Florida, Idaho, Maryland, Montana, New Mexico, North Carolina, North Dakota, Oregon, Texas, Washington

About Us:

Ideal Option has been working on the front lines of the opioid epidemic since our first clinic opened in 2012. With more than 90 clinics across 11 states, we continuously strive to be the nation’s leading provider of low-barrier evidence-based treatment for opioid use disorder. We are looking for a Patient Financial Advocate to join our growing team and help us in our vision to give back lives, reunite families, and heal communities that are suffering from the devastating effects of substance use disorder.

We value our patients and our employees! We treat our employees like we would want to be treated ourselves: with respect and compassion. Below are some specifics on what Ideal Option offers and the role.

The Role:

The Patient Financial Advocate (PFA) provides outstanding service to patients with billing inquiries. This role serves as a key liaison between patients and internal departments to resolve billing issues and collect outstanding balances. The ideal candidate is a quick learner who can follow documented training processes, creatively problem-solve when issues arise during patient interactions, and consistently provide compassionate, patient-centered care.

Additional responsibilities include:

Connects with patients via clinic chats, phone, texting and email regarding outstanding balances to encourage and set-up personalized payment arrangements

Educate patients on their financial responsibility, their bill and claims processing, payment options, and payment plans

Partner with medical assistants to ensure patients and clinic staff receive prompt, thorough responses to their patient collections-related needs and inquiries

Negotiate payment arrangements while maintaining empathy and professionalism

Review, maintain, and manage patient alerts and accounts to ensure updated information in chart, accurate charges, payments, adjustments, and balances

Generate and review patient statements and billing correspondence

Serve as a patient advocate by addressing billing questions and concerns clearly and compassionately

De-escalate difficult situations while maintaining a professional, respectful tone

Identify billing discrepancies and initiate corrections as needed

Post payments and refunds accurately and timely

Maintain accurate documentation of all patient interactions and account activity

Ensure compliance with HIPAA, the Privacy Act, and 42 CFR Part 2

Meet productivity, quality, and customer service standards

Other projects and duties as assigned

Requirements

Minimum Requirements:

Required: High School Diploma or GED

Preferred:

AA or 1–3 years of experience in medical billing, patient collections, or healthcare revenue cycle

Knowledge of medical billing processes, insurance terminology, and patient responsibility

Strong communication and customer service skills

Ability to handle sensitive financial conversations with empathy and professionalism and to de-escalate situations promptly

Proficiency in electronic health records (EHR) and billing systems

Familiarity with Medicare, Medicaid, and commercial insurance plans

Experience using personal computers, including Microsoft Office Suite, with the ability to multitask within internet browsers and electronic spreadsheets

Salary Description

19.00