Payment Solutions Support Agent (French, remote)

Job description

Payment Solutions Support Agent

Remote from the Continental Portugal

Full-time | 6-month contract (with potential extension)

Base salary: 1,000/month (x14) + Bonus + Meal Allowance

Start: 24/09/2026

About Us

We're not just another tech company; we're a movement reshaping the way small businesses operate across Europe and beyond. As the #1 mobile point-of-sale (mPOS) provider in Europe, we've empowered over 100,000 merchants in 31 countries to accept card payments anywhere using just their smartphone and our sleek, game-changing device.

From paperless onboarding to the first tap-to-pay, our product is designed to be simple, inclusive, and transparent no hidden fees, no jargon, just honest innovation. Join a team of 1,000+ disruptors worldwide who believe in making entrepreneurship accessible to all.

What You'll Be Doing

As a Payment Solutions Support Agent, you'll be the voice of our brand for our French-speaking customers, supporting them with empathy, precision, and a can-do attitude.

Your daily mission:

- Handle inbound inquiries via phone, email, chat, and social media, you'll be a true omni-channel hero.

- Assist merchants with everything from technical setup to payment issues and product navigation.

- Collaborate with teams like Sales, Marketing, and Tech Support to resolve queries quickly and efficiently.

- Help improve our internal processes, tools, and workflows to boost merchant satisfaction and retention.

What You Bring to the Table

We're looking for problem-solvers and people-pleasers who are passionate about tech and care deeply about delivering an exceptional customer experience.

You are:

- Fluent in French and comfortable communicating in English (spoken and written).

- Tech-savvy, you're quick with a smartphone, tablet, or computer.

- Experienced in Customer Support or Contact Centers (preferred, but not essential).

- Patient, positive, and always ready to helpeven when things get hectic.

- Curious, resourceful, and persistent, you love solving problems.

- Organized and thrive in a fast-paced, dynamic environment.

What's in It for You?

We know great people deserve great rewards.

- Salary: 1,000 EUR /month (x14 months)

- Performance Bonus: up to 100 EUR /month (x12 times)

- Meal Allowance: 7.63 EUR net per working day

- Career progression in a global tech scale-up

- A vibrant, collaborative, and innovative team culture

- Work in Portos tech hub with on-site support and team activities

- Fully paid training that starts 24/09/2026

Working Schedule

- 40 hours/week

- Rotating shifts between 08:00 and 19:00, Monday to Sunday

- Occasional late shift until 21:00 (rare, based on client needs)

- 2 days off per week, scheduled on a rotating basis

Our Streamlined Recruitment Process

We move fast because top talent deserves no less.

- Submit your application

- Validation of eligibility

- First call interview

- Online assessment

- Interview with our Recruitment Team

- (Optional) Final Client Interview

- Job Offer

- Welcome aboard!

Ready to Join the Revolution?

Be part of a purpose-driven company that's transforming payment systems and helping small businesses thrive. Apply now and help us make commerce mobile anywhere, for anyone.