Payment System Analyst / Payment Support / Customer Support

Job description

We are looking for a Payment System Analyst to join our iGaming team.

What you’ll do

- Register on competitors’ iGaming platforms and test their products;

- Test available payment methods;

- Make real deposits and check how payments are processed;

- Test withdrawals and the overall payment journey;

- Check KYC, verification requirements and payment method restrictions;

- Test the gaming experience after making a deposit;

- Record results, errors and key findings;

- Collect screenshots and other relevant information;

- Compare payment solutions and user journeys across competitors;

- Prepare structured reports based on your findings.

Who we’re looking for

We are primarily interested in candidates with iGaming experience, especially from:

Customer Support, Payment Support, KYC & Verification, Casino Operations, Fraud & Risk, VIP or Retention.

Previous experience as a Payment System Analyst is not required.

What matters most is:

- Experience in iGaming;

- Understanding of deposits, withdrawals and KYC;

- Attention to detail and a systematic approach;

- Ability to follow scenarios carefully and document findings clearly.

What we offer

- Opportunity to move into an analytical role without previous Payment System Analyst experience;

- Hands-on experience with payment systems and real iGaming products;

- International iGaming environment;

- Professional growth in Payments and Analysis;

- Supportive team and clear onboarding process.