Pre-Sales Cold Caller

Job description

The Pre-Sales Cold Caller will be responsible for receiving leads from applicants interested in this job, contacting truck owner-operators, and generating detailed profiles for each individual who answers. The Pre-Sales Cold Caller must complete a minimum of 8 profiles daily and maintain a high level of professionalism and accuracy.

Key Responsibilities:

- Receive and manage leads provided by the company.

- Make outbound calls to truck drivers and owner-operators.

- Handle calls in a customer-centered and professional manner, addressing questions and concerns effectively.

- Gather necessary information to create detailed profiles.

- Ensure a minimum of 8 profiles are completed each day.

- Use CRM tools to track interactions and maintain accurate records.

- Communicate effectively with the recruitment team for seamless lead transitions.

- Ensure information collected during calls is complete and accurate.

Required Qualifications:

1. Experience:

- At least 1–2 years of fast-paced outbound calling and B2C sales experience.

- Experience with customer-centered call handling.

- Familiarity with CRM tools (e.g., Salesforce, HubSpot, or similar).

- Previous experience in the trucking or logistics industry is preferred.

2. Skills:

- Excellent verbal communication skills.

- Strong customer service and relationship-building skills.

- Ability to confidently conduct outbound calls and engage potential candidates.

- Strong organizational and time management abilities.

- Ability to multitask and meet daily targets.

- Attention to detail for accurate profile creation.

- Ability to work independently in a fast-paced environment.

3. Education:

- High school diploma or equivalent.

- Additional training in sales or customer service is a plus.

Key Performance Indicators (KPIs):

- Complete a minimum of 8 profiles per day.

- Maintain strong accuracy with the information submitted from calls.

- Respond to leads within 24 hours of receipt.

- Maintain accurate and up-to-date CRM records.

Other Requirements:

- Reliable internet and phone connection (for remote work).

- Flexibility to adapt to changing lead volumes and priorities.

- Ability to work independently and manage daily call volumes effectively.

- Strong commitment to providing a professional and customer-focused experience.

Originally posted on Himalayas