Premium Guest Services Advisor

Job description

About the Role

We are seeking professional, service-oriented individuals to join our remote team as Premium Guest Services Advisor. In this position, you will assist clients who are looking for well-planned, high-quality vacation experiences by helping them explore options, coordinate arrangements, and stay informed throughout the planning process.

This opportunity is a strong fit for individuals who enjoy providing personalized service, researching destinations, and managing important details with care. Previous travel-industry experience is not required. Training and continued educational resources are provided.

Key Responsibilities

- Learn about each client's preferred destinations, travel dates, vacation style, budget, priorities, and special requests.

- Research premium resorts, hotels, cruises, transportation, excursions, tours, activities, and other vacation options using approved supplier resources.

- Assist with coordinating selected arrangements while keeping confirmations, schedules, reservation details, and itinerary information organized.

- Deliver attentive guest support by providing updates, answering routine questions, following up on pending items, and assisting with standard changes or requests.

- Review booking information for accuracy, monitor important deadlines, maintain organized client records, and continue building destination and supplier knowledge.

What We Offer

- Fully remote opportunity with flexible part-time and full-time scheduling

- Structured onboarding and training for individuals new to the industry

- No previous professional travel experience required

- Ongoing team guidance and access to educational resources

- Supplier and destination learning opportunities

- Opportunities to strengthen guest service, communication, research, and organizational skills

- Professional development and potential growth opportunities

- Performance-based incentives and recognition opportunities

- Qualifying travel discounts and industry-related benefits

- Supportive and collaborative virtual team environment

Qualifications

- Strong written and verbal communication skills

- Professional, courteous, and service-focused approach

- Excellent organization and attention to detail

- Ability to provide responsive and personalized client support

- Comfortable researching and evaluating multiple vacation options

- Ability to manage several client requests and deadlines

- Willingness to learn new platforms, supplier systems, and digital tools

- Dependable follow-through and strong time-management skills

- Adaptable and resourceful when client needs or arrangements change

- Self-motivated and comfortable working independently

- Basic computer proficiency and reliable internet access

- Must be at least 18 years of age

- Must reside in the United States, United Kingdom, Spain, Australia, Mexico, or another qualifying region