Principal Service Delivery Manager

Job description

• Manages our technology client relationship including daily communications, weekly status meetings, and monthly KPI/SLA reporting to executives

• Owns all client hosting issues and ensures they are satisfactorily resolved

• Delivers regular program status updates and performance reporting

• Owns all collaboration to ensure internal groups and business partners are delivering successfully

• Technology escalation point for our clients

• Manages our hosting profit margin and continuously strives to maximize

• Manages client delivery expectations

• Manages environmental change control for client awareness and acceptance

• Manages numerous internal workstreams for our clients (decommissions, right-sizing, security, best practices)

• Executes performance monitoring tools and reporting for proactive issue identification and resolution