Program Manager

Job description

About the role

In this role, you will lead complex, multi-stream programs for global clients across various industries, ensuring strategic alignment, delivery excellence, and high customer satisfaction within our team in Germany.

You will collaborate with cross-functional teams, including engineering, delivery, and client stakeholders, driving large-scale digital transformation initiatives. This role is critical in building long-term client relationships and supporting SoftServe’s growth in the German market. You will operate in an international environment and contribute to both delivery excellence and business development.

Responsibilities

- Lead end-to-end program delivery, ensuring scope, timeline, budget, and quality objectives are met

- Manage and align multiple projects within the program with business goals and client expectations

- Build and maintain strong relationships with key stakeholders and executive sponsors

- Drive program governance, risk management, and mitigation strategies

- Ensure clear and effective communication across all teams and stakeholder levels

- Coordinate cross-functional teams across multiple locations and time zones

- Monitor program performance and provide regular reporting to internal and external stakeholders

- Identify opportunities for process improvements and operational efficiency

- Support pre-sales activities, including proposal development and client presentations

- Mentor and guide project managers and delivery teams

Requirements

- 8+ years of experience in program or project management within IT or digital services

- Bachelor’s or Master’s degree in Business, IT, or a related field

- Proven track record of managing large-scale, complex programs in a global environment

- Strong leadership and stakeholder management skills

- Experience working with Agile, Scrum, or hybrid delivery methodologies

- Excellent communication, negotiation, and presentation skills

- Proficiency in managing risks, dependencies, and competing priorities effectively

- Strong experience in client-facing roles with a focus on delivery excellence

- Fluent German and strong English proficiency

- PMP, PRINCE2, or similar certification is a plus