Project Manager — Creatio CRM / ERP Implementations

Job description

About SYNTECH Digital

We are an official Creatio partner and product company. SYNTECH delivers complex CRM/ERP implementations for clients in manufacturing, logistics, HR, and finance, using our own Marketplace product suite as part of the solution toolkit.

Responsibilities

• Own implementation projects end-to-end: from kick-off and requirements gathering to UAT and go-live

• Collect and document business requirements (BRD, Scope, User Stories, functional specs)

• Plan sprints, track deadlines and budget, manage scope changes

• Act as the primary client contact: demos, progress reports, expectation management

• Coordinate developers, QA, and analysts; remove blockers and escalate risks early

• Contribute to pre-sales: effort estimation, solution scoping, commercial proposal preparation

• Maintain structured project documentation and risk registers throughout delivery

Requirements

• 2+ years of PM experience in CRM / ERP or IT implementation projects

• Understanding of the Creatio platform or comparable CRM/ERP (Salesforce, Microsoft Dynamics, HubSpot)

• Proven experience writing BRD, SRS, and Scope documents

• Agile / Scrum or hybrid methodology experience

• Confident communication with business stakeholders and C-level

• Analytical mindset, attention to detail, systematic approach

• English — B1+

Nice to Have

• Creatio certification, PMP, or PRINCE2

• Domain experience in manufacturing, HR, logistics, or finance

• Basic technical understanding: API integrations, databases, business process automation

Key KPIs

• Estimation accuracy ≤ 20% deviation from actuals

• % of milestones delivered on time

• Client NPS after project close

• Minimal unplanned scope changes post kick-off

We Offer

• Competitive salary + performance bonus for successful project delivery

• Diverse industry portfolio — no two projects alike

• SYNTECH’s own Marketplace modules as part of your solution toolkit

• Flexible 5-day schedule, fully remote

• 24 days paid vacation

• Growth to Head of Delivery or Partner track