Project Manager I

Job description

Join Clario, a part of Thermo Fisher Scientific and help shape the delivery of innovative electronic Clinical Outcome Assessment (eCOA) solutions that support clinical trials around the world. As a Project Manager within our eCOA business unit, you will lead cross-functional project teams through the successful execution of complex clinical studies, ensuring high-quality delivery, exceptional customer service, and adherence to project timelines and budgets. You will serve as a trusted partner to sponsors and internal stakeholders, driving study success from startup through database lock and project closeout while helping bring life-changing therapies to patients faster.

This India-based role supports U. S. customers and project teams and requires regular working hours aligned with the U. S. East Coast (Eastern Time Zone).

What We Offer

- Competitive pay and incentives.

- Provident fund and medical insurance.

- Engaging employee programs and local events.

- Modern office spaces and remote work flexibility.

- Opportunities for professional growth and career development within a global organization.

What You’ll Be Doing

- Lead the planning, setup, monitoring, and closeout phases of eCOA studies and programs.

- Gather customer requirements and translate study needs into actionable plans for cross-functional operational teams.

- Develop, maintain, and manage study documentation throughout the project lifecycle.

- Coordinate the distribution, tracking, reconciliation, and management of study devices and associated equipment.

- Create, review, and distribute study status reports, metrics, and project communications.

- Ensure appropriate archival of study data, documentation, and project records in accordance with company and regulatory requirements.

- Establish and manage customer expectations through proactive communication and effective stakeholder engagement.

- Monitor study timelines, milestones, deliverables, and dependencies to ensure successful project execution.

- Manage financial aspects of assigned studies, including budget reviews, revenue forecasting, scope change assessments, and invoice reconciliation activities.

- Identify project risks, develop mitigation strategies, and escalate issues appropriately to support study success.

- Facilitate collaboration between sponsors, vendors, and internal teams to drive efficient use of resources and achievement of contractual obligations.

- Lead internal and external discussions and negotiations to resolve issues and maintain strong client relationships.

- Apply structured problem-solving methodologies to address customer concerns and project challenges.

- Maintain issue tracking documentation and ensure timely follow-up and resolution of customer escalations.

- Present eCOA services and operational workflows during investigator meetings, site initiation meetings, and client presentations as required.

- Support onboarding, mentoring, and training of new project management team members.

- Contribute to departmental initiatives, process improvements, and special projects as assigned.

What We Look For

- Bachelor’s degree or equivalent combination of education and relevant project management experience.

- 1 to 4 years of project management experience within pharmaceutical, biotechnology, healthcare, clinical research, life sciences, or related industries.

- Understanding of the drug development process and clinical trial environment.

- Experience supporting technology-enabled clinical trials, eClinical solutions, eCOA, ePRO, eConsent, RTSM/IRT, or related platforms is preferred.

- Strong project planning, organization, prioritization, and time management skills.

- Experience coordinating multiple stakeholders, timelines, budgets, and deliverables simultaneously.

- Knowledge of project financial management concepts, including budgeting, forecasting, invoicing, and scope management.

- Strong risk management and problem-solving skills with the ability to proactively identify and address project challenges.

- Excellent verbal and written communication skills with the ability to communicate effectively in English.

- Strong interpersonal skills and the ability to build productive relationships with sponsors, sites, and cross-functional teams.

- Working knowledge of Microsoft Office applications, including Excel, PowerPoint, Word, Outlook, and Teams.

- Detail-oriented with demonstrated responsiveness to customer inquiries and operational requests.

At Clario, a part of Thermo Fisher Scientific, a part of Thermo Fisher Scientific, our purpose is to transform lives by unlocking better evidence. It’s a cause that unites and inspires us. It’s why we come to work—and how we empower our people to make a positive impact every day. Whether you're advancing clinical science, building innovative technology, or supporting our global teams, your work helps bring life-changing therapies to patients faster.