Property Manager Support | AU Real Estate (Remote)

Job description

Property Manager Support - NSW Residential Real Estate (Remote)

Work From Home | Full-Time | AU Hours | PH-Based

NSW Residential Real Estate Experience Essential

About the Role

We are seeking an experienced Property Manager Support professional to work remotely with a Sydney-based property management team, supporting a live NSW residential portfolio.

This is a hands-on support role focused on leasing administration, tenant and landlord communication, maintenance coordination, and compliance, while all inspections and fieldwork are handled locally.

You will play a key role in keeping the portfolio organised, compliant, and running smoothly.

Key Responsibilities

Tenant & Landlord Support

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Manage tenant and landlord enquiries via phone and email

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Process rental applications, lease preparation, and renewals

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Coordinate maintenance requests and liaise with trades

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Monitor rental payments, arrears, and issue reminders

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Maintain accurate tenant and owner records

Leasing & Marketing Support

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Create and manage listings on realestate.com.au and Domain

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Coordinate advertising, photography, and listing updates

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Respond to rental enquiries and assist with inspection scheduling

Administrative & Financial Support

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Manage inboxes and calendars for the property management team

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Prepare leases, reports, and condition reports

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Track key dates including renewals, expiries, and inspections

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Support arrears tracking, invoicing, and reconciliations

Compliance & Reporting

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Ensure documentation complies with NSW tenancy legislation

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Monitor compliance requirements including smoke alarms, insurance, and pool certificates

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Generate reports on arrears, leasing, and maintenance activity

Requirements

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2-4+ years Australian residential property management experience (NSW essential)

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Strong understanding of NSW tenancy legislation and processes

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Experience with PropertyMe, Property Tree, or Console Cloud (preferred)

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Excellent written and verbal communication skills

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Highly organised, detail-oriented, and proactive

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Ability to work independently in a remote environment

Systems & Tools

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PropertyMe (preferred)

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Property Tree (preferred)

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Console Cloud (preferred)

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realestate.com.au

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Domain

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Microsoft Office / Google Workspace

What Success Looks Like

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Tenant and landlord communication is handled professionally and promptly

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Leasing administration and renewals are managed accurately

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Maintenance and arrears are proactively monitored

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Compliance requirements are tracked and up to date

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Portfolio support runs smoothly with minimal issues or missed deadlines

Preferred

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Certificate IV in Real Estate Practice (CPP40000 / CPP41419 equivalent)