QA Specialist

Job description

Responsibilities

- Handle technical requests from clients, operators, and internal teams.

- Investigate, reproduce, and troubleshoot slot game issues.

- Analyze logs, game sessions, and technical identifiers.

- Verify game functionality on desktop and mobile.

- Create bug reports and verify fixes.

- Perform smoke/sanity testing after fixes and releases.

- Support production incident investigations and escalate critical issues.

- Track client-facing issues through resolution.

- Collaborate with QA, Development, DevOps, Account Managers, and other teams.

- Maintain troubleshooting documentation and identify recurring issues.

Requirements

- 2+ years of experience in QA, Technical Support, Application Support, or similar.

- Understanding of software testing and client-server architecture.

- Experience with defect investigation and bug reporting.

- Basic knowledge of HTTP/HTTPS and SQL.

- Experience with REST APIs and Postman.

- Experience with ClickUp or similar tools.

- Strong analytical and troubleshooting skills.

- Good technical communication skills.

- English sufficient for written communication.

Nice to Have

- Experience in iGaming, online casino, or slot provider products.

- Knowledge of casino/game provider or aggregator integrations.

- Experience with Kibana, Grafana, Sentry, Datadog, or similar tools.

- Understanding of microservices and production incident investigation.

Benefits:

- 21 vacation days + 2 extra day-offs annually;

- 12 paid sick days;

- Fully remote format — work from anywhere you feel productive;

- Flexible schedule: start your day anytime between 08:00–11:00 CET;

- Fixed budget for health insurance and gym/fitness;

- Provided all required work equipment;

- Zero bureaucracy and direct communication with founders and C-level;

- Minimal meetings, async-friendly workflow;

- Startup energy: fast motion, creativity, and tight-knit communication;

- Business trips and team meetups several times per year;

- Multiple salary payout options (flexible formats);

- …And many more perks unlocked after we hit break-even.