Quality Assurance Analyst

Job description

WHAT

YOU'LL OWN

- Monitor

inbound and outbound calls, emails, and chat interactions

- Evaluate

teammate performance against quality standards and company guidelines

- Assess

demeanor, technical accuracy, customer service delivery, and compliance

- Provide

clear, constructive, and actionable feedback to teammates and team leads

- Identify

trends, flag recurring issues, and recommend process improvements

- Partner

with operations and leadership to continuously raise the bar

WHO

YOU ARE

- 3+ years

of experience in a Quality Assurance role in a call center or BPO setting

(Required)

- Detail-oriented

— you catch what others miss, and you do it with care

- A

confident, empathetic communicator who gives feedback that uplifts, not

discourages

- Analytical

thinker who can spot patterns and translate them into actionable insights

- Familiar

with QA tools, scorecards, and calibration processes

- Self-driven

and thrives working independently in a remote environment

- Flexible

with shifting schedules and committed to consistency

WHAT WE OFFER

- Full-time

remote work with a complete WFH support program

- Maxicare

HMO + PhilHealth coverage

- SIL, PTO,

and a special birthday leave

- Paid

vacation leave

- Zero-interest

employee loan program

- Performance

bonuses and merit-based recognition

- Monthly

Gen Pow-Wows and team engagement events with prizes

- Arvios

Leadership Development Academy and workshop programs

- Monthly

1-on-1 touchbase calls with your HR partner

HOME

OFFICE REQUIREMENTS (MUST PROVIDE SCREENSHOT)

- Stable

internet connection with at least 100 Mbps postpaid

- Laptop/Computer

Specs: Minimum 16GB RAM with Intel i5 core processor, AMD Ryzen 5, or

higher equivalent.

- For

Windows users: Windows 11 OS is required

- Noise-Cancelling

Headset

- Dual

Monitor is mandatory

- Backup

Internet Connection (Prepaid Home WIFI Router or Pocket WIFI) and Power

Outage Backup