Quality Assurance Team Lead

Job description

This is a remote position.

Quality Assurance Team Lead

Start Date: 28th September 2026 - 6 Month Contract

Rate: Competitive Inside IR35

Location: Remote

Role Purpose:

Working within the Regulatory Assurance function, lead a small team of 2nd Line Customer Outcomes testers, providing independent assurance over end to end customer outcomes across the Motor Finance Commissions programme through SSS and targeted risk-based testing. Supporting to embed the newly rolled-out 2nd Line QA framework and scorecard.

Key Responsibilities:

- Lead and oversee delivery of the 2nd Line QA testing plan, ensuring appropriate coverage of SSS and risk-based areas.

- Manage and coach the testing team, ensuring consistent application of the testing methodology and quality of judgements

- Review and assure testing outcomes, particularly complex, high-risk or contentious cases

- Identify and flag trends, systemic issues, customer detriment or emerging risks

- Identify and recommend to the Regulatory Assurance Lead where expanded testing or deep dives should take place

Experience / Skills;

- Strong Financial Service QA, compliance monitoring, outcomes testing or assurance experience.

- Previous experience leading QA/assurance teams and overseeing case-based testing.

- Strong judgement with the ability to identify systemic risk and potential customer detriment.

- Confident senior stakeholder management, challenge and escalation skills.