Remote Call Center Representative

Job description

TechOp Solutions is seeking Call Center Representatives with exceptional communication skills, strong analytical abilities, and a commitment to service excellence. The ideal candidate will be detail-oriented, adaptable, and thrive in a fast-paced, high-volume environment. These individuals will play a critical role supporting our client’s operations by reviewing, analyzing, and documenting sensitive information while ensuring accuracy, confidentiality, and compliance.

Recruiter Note: Remote position, but Candidate must reside within Orem, UT

Duties:

- Answer and track incoming calls

- Prepare and submit accurate, detailed reports in government systems

- Engage and interview callers in a dynamic environment, applying critical-thinking skills and sound judgment beyond established scripts and decision trees.

- Navigate multiple systems and applications simultaneously while accurately documenting and maintaining information.

- Accurately record all details in accordance with procedures

- Conduct database and open-source research

- Route and escalate calls appropriately

- Other duties, as assigned

Requirements

- 3 + years experience in a call center

- Associates Degree (Preferred ), High school diploma or equivalent is required

- Proven ability to multitask simultaneously communicating and inputting data

- Strong written and verbal communication skills

- Proficiency with telephony systems, CRMs

- Work independently, manage assigned responsibilities, and make informed decisions with minimal supervision

- Proficiency in Microsoft 365, with particular emphasis on Microsoft Word, including drafting, formatting, editing, reviewing, and finalizing professional reports.

- Experience in handling sensitive information