Remote - Catalan & English Customer Service Representative
Remote - Portugal · 2026-09-02
Job description
Catalan & English Customer Service Representative
Location: Fully Remote
Work Model: Remote from Portugal
Start Date: ASAP / Flexible
Languages: Catalan (C1/C2) + English (B2+)
About the Company
Join an international and multicultural company supporting globally recognized brands across industries such as e-commerce, technology, travel, fintech, and customer experience solutions. Work in a dynamic environment with modern tools, career growth opportunities, and a supportive team culture.
Your Responsibilities
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Provide professional customer support via phone, email, and chat
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Assist customers with inquiries, account-related questions, troubleshooting, and general support
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Deliver a high-quality customer experience with empathy and efficiency
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Maintain accurate records of customer interactions in internal systems
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Collaborate with different departments to resolve customer issues quickly
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Meet quality and productivity targets in a fast-paced environment
Requirements
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Native or fluent Catalan (C1/C2 level)
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Good command of English (minimum B2)
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Previous experience in customer service, support, or contact center roles is a plus
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Strong communication and problem-solving skills
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Comfortable working with digital tools and multiple systems
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Ability to work independently in a remote environment
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EU passport or valid Portuguese work authorization preferred
What We Offer
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Fully remote work opportunity
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Competitive salary package
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Attractive performance bonus
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Paid training from day one
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Career development and international growth opportunities
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Multicultural and supportive work environment
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Long-term stability with a reputable international company
Schedule
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Rotational shifts depending on the project
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2 rotating days off per week
If you are a motivated Catalan-speaking professional looking for an international remote opportunity, we would love to hear from you.