Remote Customer Engagement Specialist

Job description

Position Overview

We are seeking personable, organized individuals to join our remote team as Remote Customer Engagement Specialist. In this role, you will serve as a key point of contact for clients as they explore vacation options, make planning decisions, and prepare for upcoming trips.

This opportunity is a strong fit for individuals who enjoy communicating with people, researching solutions, managing details, and providing consistent follow-up. Previous travel-industry experience is not required. Training and continued educational resources are provided.

What You'll Do

- Build positive client relationships by learning about preferred destinations, travel dates, interests, budget, priorities, and special requests.

- Research and compare resorts, hotels, cruises, transportation, tours, excursions, activities, and other vacation services through approved resources.

- Assist clients with organizing selected arrangements and keep reservation details, confirmations, schedules, and itinerary information current.

- Maintain regular communication by answering routine questions, sharing updates, following up on decisions, and assisting with standard changes or requests.

- Review important details for accuracy, track upcoming deadlines, maintain organized client records, and continue expanding destination and supplier knowledge.

What This Opportunity Offers

- Fully remote opportunity with flexible part-time and full-time scheduling

- Beginner-friendly onboarding and structured training

- No previous professional travel experience required

- Ongoing team support and access to educational resources

- Destination and supplier learning opportunities

- Opportunities to strengthen customer engagement, communication, research, and relationship-building skills

- Professional development and potential growth opportunities

- Performance-based incentives and recognition opportunities

- Qualifying travel discounts and industry-related benefits

- Supportive virtual team environment

Qualifications

- Strong written and verbal communication skills

- Friendly, professional, and relationship-focused approach

- Strong organization and attention to detail

- Ability to manage multiple client conversations, requests, and follow-ups

- Comfortable researching information and comparing available choices

- Willingness to learn digital platforms, supplier systems, and new processes

- Reliable follow-through and effective time-management skills

- Adaptable and resourceful when client needs or priorities change

- Self-motivated and comfortable working independently in a remote setting

- Basic computer proficiency and dependable internet access

- Must be at least 18 years of age

- Must reside in the United States, United Kingdom, Spain, Australia, Mexico, or another qualifying region