Remote - Czech & English Customer Service Representative
Remote - Portugal · 2026-09-02
Job description
Czech & English Customer Service Representative
Location: Fully Remote
Work Model: Remote from Portugal
Start Date: ASAP / Flexible
Languages: Czech (C1/C2) + English (B2+)
About the Company
Join a fast-growing international company supporting globally recognized brands across industries such as e-commerce, technology, telecommunications, travel, and digital services. Become part of a multicultural environment with excellent career growth opportunities and modern remote working conditions.
Your Responsibilities
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Deliver high-quality customer support via phone, email, and chat
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Assist customers with product information, account support, troubleshooting, and general inquiries
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Ensure a positive and professional customer experience at all times
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Accurately document customer interactions in internal systems
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Work closely with internal teams to resolve customer concerns efficiently
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Achieve service quality and productivity targets
Requirements
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Native or fluent Czech (C1/C2 level)
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Good command of English (minimum B2)
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Previous experience in customer support, contact center, or customer-facing roles is an advantage
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Strong communication and interpersonal skills
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Problem-solving mindset with attention to detail
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Comfortable using multiple systems and online tools
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Ability to work independently in a remote environment
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EU passport or valid Portuguese work authorization preferred
What We Offer
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Fully remote work opportunity
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Competitive salary package
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Attractive performance bonus
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Paid training from day one
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International and supportive work environment
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Career development and growth opportunities
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Long-term project stability
Schedule
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Rotational shifts depending on the project
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2 rotating days off per week
If you are a Czech-speaking professional looking for a stable international remote opportunity, we would be happy to hear from you.