Remote Dutch-Speaking Customer Care Specialist (E-commerce)

Job description

Spreek je Nederlands?

Are you passionate about delivering outstanding customer service? Join our international team and support one of the leading e-commerce platforms in the Netherlands!

As a Customer Service Representative, you will assist customers with inquiries related to orders, deliveries, payments, and returns. You will also provide product information and support external sellers, ensuring a seamless shopping experience.

Responsibilities:

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Respond to customer inquiries via phone and email.

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Assist with troubleshooting order-related issues.

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Provide detailed product and service information.

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Escalate complex cases to the appropriate department.

Who We're Looking For:

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Fluent in Dutch (C1 level) and proficient in English (B2 level).

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Excellent communication and problem-solving skills.

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Customer-focused mindset with attention to detail.

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EU nationality or valid work permit for Portugal.

Ready to start your next adventure in Portugal? Apply today!