Remote Educational Savings Account Customer Success Representative

Job description

This is a contingent opportunity; the anticipated start date has not been determined.

We are actively interviewing and building a pool of pre-qualified candidates so we can move quickly when a position becomes available. Hiring is contingent on an open, funded position and client authorization. Submitting an application and completing our interview process does not constitute an offer of employment, and we cannot guarantee a specific start date or that a position will become available.

Who We Are: Mpathic is a consultative Contact Center and Sales Enablement partner that helps mission-driven organizations grow through meaningful, human-first conversations. We specialize in building, training, and deploying high-performing teams on behalf of our clients, acting as a seamless extension of their team.

Our mission is simple but ambitious: to help enterprises fulfill their mission by delivering superlative omnichannel contact center services, to employ technology that reduces customer effort and magnifies humanity, and to treat every encounter with another person as an unrepeatable chance to make their life better.

Why Mpathic?

Structured training and real coaching - not “figure it out on your own”

Clear path to advancement for high performers

A team culture that values effort, integrity, and growth

Meaningful work supporting organizations that impact real people.

Mpathic is seeking Customer Success Representatives to provide highly efficient & accurate processing of order fulfillment in a cloud-based environment. The position is fully remote and will employ gold-standard omnichannel tools. Mpathic's superlative delivery begins with exceptional individuals and immerses them in cutting-edge tools for collaboration. As a Customer Success Representative (CSR), you will be a part of a world-class team processing orders via digital communications. This team will provide expedient and accurate processing to provide timely reimbursements to ESA Scholarship recipients. Education Savings Accounts (ESA) empower families to make school choices that are right for their children's educational needs.

This scholarship provides funds for the various schooling needs of qualifying students, such as therapists, specialists, curriculum, technology, tuition and fees, homeschooling, tutoring, instructional materials and other qualifying expenses.

Key Responsibilities

Provide consistent, accurate and efficient processing of orders

Actively communicate with team and families

Follow coaching from manager to show consistent improvement in identified areas of opportunity.

Perform other duties as assigned

Schedule: Monday-Friday, 8 AM - 5 PM ET

Compensation: $19-$21 per hour

Benefits: Eligible employees may enroll in medical, dental, and vision coverage and a 401(k) with employer match, and receive paid time off, paid holidays, and paid parental leave. Employees may also be eligible for performance, holiday, and referral bonuses.

Requirements

Experience with school choice or ESA programs preferred, but not required.

College degree preferred, High School diploma or equivalent required.

Professional work attitude and a willingness to learn and continuously improve.

Dedicated workspace with minimal background noise during calls and online meetings.

Reliable non-Chromebook computer (Windows 11 or macOS 12+, produced within the last five years) and a second computer monitor.

Minimum of 8GB RAM

Internet speeds of at least 100 Mbps download, 20 Mbps upload, and 0% packet loss

Strong interpersonal skills, ability to work autonomously and on a team.

Excellent verbal and written communication and customer service skills by actively listening to customers, understanding their needs, and addressing their inquiries or concerns effectively.

Aptitude for problem-solving based on established processes and procedures.

Meticulous habits in logging interactions via established business processes and tools.

Ability to learn and become facile with program guidelines and software tools.

Experience working with Office365 applications.

Experience working with CRMs and Contact Center platforms preferred.

Eligibility & Employment Requirements

Must be at least 18 years of age and reside in the United States.

Must be able to provide proof of eligibility to legally work in the United States.

Must be willing and able to clear all required background checks as a condition of employment.

Mpathic is an equal opportunity employer. We consider all qualified applicants without regard to race, color, religion, sex, national origin, age, disability, citizenship status, or any other characteristic protected by law. Reasonable accommodations are available upon request.

Applications accepted on a rolling basis through 12/31/26

Salary Description

$19 to $21 an hour paid weekly