remote Healthcare Advisor with Dutch

Job description

Office in Porto| remote from Portugal mainland | Full-Time | Start Date: 22/10/26

Are you passionate about healthcare innovation and eager to make a difference in patients' lives? Join our international team in Porto as a Customer Service Representative for Diabetes Medical Devices, where your role goes beyond customer support—you'll be helping patients and healthcare professionals with life-changing solutions.

What You'll Do

As part of our dynamic customer support team, you will:

- Provide outstanding customer service in Dutch (C2), with support in English (C1) when required.

- Handle inquiries, incidents, and doubts regarding diabetes medical devices via phone, email, and chat.

- Assist patients, caregivers, and healthcare professionals with empathy and accuracy.

- Guide customers through troubleshooting and product usage while ensuring compliance with quality standards.

- Work in close collaboration with your Team Leader to ensure operational excellence.

Work Schedule

- Rotative shifts – Monday to Sunday, 7 am - 10 pm

- 2 days off weekly (rotative, provided 1 month in advance).

- Night shift premium – at least +25% hourly rate (in line with Portuguese labor law).

Compensation & Benefits

We value your commitment and reward it generously:

- Base Salary: €1,100 gross/month (14 months).

- Meal Allowance: €7.63 net per working day, €167,86/month

Who We're Looking For

- Fluency in Dutch (C2) – essential.

- Advanced English (C1) – for internal communication and training.

- Excellent communication, empathy, and problem-solving skills.

- Ability to work in rotative shifts and thrive in a multicultural environment.

- Prior experience in customer service or healthcare is a plus, but not required—training is provided!

Why Join Us?

- Be part of a project that directly impacts patients' health and well-being.

- Thrive in a supportive, international work culture with career growth opportunities.

- Enjoy a smooth relocation to sunny Porto with our comprehensive package.

- Receive transparent and timely recognition for your performance.

Our Streamlined Recruitment Process

We know your time is valuable—our process is clear, fast, and candidate-focused:

- Submit your application

- Eligibility check

- First interview call

- Online assessment

- Interview with Recruitment Team

- Optional Client Interview

- Job Offer

- Welcome aboard!