Remote position Customer support - French speaker

Job description

Youre a native French speaker and youre looking for a remote position in Portugal? This job is for you!

For one of the leading technological companies, become a customer support specialist in the sales department.

Job Responsibilities:

Customer Interaction: Handle incoming user requests via telephone, email, and chat. Log call details into case management systems and provide responses and resolutions within SLA to customers. Inbound sales.

Customer Satisfaction: Aim for the highest Customer Satisfaction Survey scores by actively updating customers on status and resolution progress. Their happiness is our happiness.

Customer Service: Deliver high-caliber customer service for post-sales requests including delivery, warranties, and refunds.

Sales Support: Provide inbound sales support and promote products to increase revenue while ensuring the highest level of customer satisfaction.

Sales Goals: Achieve sales goals set on a quarterly basis while providing an excellent customer experience.

Order Management: Log and follow up on orders or requests, capturing all required data elements in CRM as mandated by clients, policies, and products.

Requirements

- Fluency in French (Native/C2) both written and spoken and a B2 level in English

- First experience in Customer support (preferable)

- Strong communication skills

- Work permit in Portugal or EU citizenship

Benefits:

- Salary: 1439 + Meal allowance

- Relocation package with flight reimbursement and apartment in Lisbon

- Fully remote position in Portugal mainland

Apply now or contact me at claire.sochaczek@cbtalents.com!