Remote Support Consultant

Job description

About the Role

We are seeking dependable, service-oriented individuals to join our remote team as Remote Support Consultants. In this role, you will assist clients with vacation-related planning by researching suitable options, organizing requested services, and helping keep important details accurate and on schedule.

This opportunity is a good fit for individuals who enjoy helping others, working independently, solving routine issues, and managing information in a virtual environment. Previous travel-industry experience is not required. Training and ongoing educational resources are provided.

Key Responsibilities

- Gather information about each client's destination preferences, travel dates, budget, interests, and special requests.

- Research hotels, resorts, cruises, transportation, tours, excursions, activities, and other vacation services through approved resources.

- Support the coordination of selected arrangements and keep reservation details, confirmations, schedules, and itinerary information organized.

- Assist clients by answering routine questions, communicating updates, following up on pending items, and helping with standard changes or requests.

- Review information for accuracy, monitor important dates, maintain organized client records, and continue developing destination and supplier knowledge.

What We Offer

- Fully remote opportunity with flexible part-time and full-time scheduling

- Beginner-friendly onboarding and structured training

- No previous professional travel experience required

- Continued team guidance and access to educational resources

- Supplier and destination learning opportunities

- Opportunities to build customer support, communication, research, and coordination skills

- Professional development and potential growth opportunities

- Performance-based incentives and recognition opportunities

- Qualifying travel discounts and industry-related benefits

- Supportive virtual team environment

Qualifications

- Strong written and verbal communication skills

- Professional and service-focused approach

- Good organization and attention to detail

- Ability to manage multiple client requests and responsibilities

- Comfortable researching information and reviewing different options

- Willingness to learn digital platforms, online tools, and supplier resources

- Reliable follow-through and effective time-management skills

- Adaptable and resourceful when client needs or priorities change

- Self-motivated and comfortable working independently

- Basic computer proficiency and dependable internet access

- Must be at least 18 years of age

- Must reside in the United States, United Kingdom, Spain, Australia, Mexico, or another qualifying country