Sales Manager

Job description

We are looking for a proactive and results-driven VIP Sales Manager to join our growing VIP Team.

In this role, you will build long-term relationships with VIP players, increase player engagement, drive deposit activity, and deliver a highly personalized gaming experience. You will work directly with high-value customers, preparing tailored offers, identifying growth opportunities, and helping players receive the best possible service.

Success in this role depends on excellent communication skills, a customer-first mindset, and the ability to recognize opportunities to increase player value while maintaining responsible gaming standards.

Must have

- Excellent written and spoken English (B2–C1+).

- Previous experience in Sales, VIP Management, Customer Success or Account Management.

- Strong communication and negotiation skills.

- Ability to build long-term customer relationships.

- Sales-oriented mindset with a focus on achieving KPIs.

- Comfortable working with CRM systems and internal communication tools.

- Strong organizational and time-management skills.

- Ability to work independently and prioritize tasks effectively.

- Positive attitude and proactive approach.

What will you do

- Build and maintain long-term relationships with VIP players.

- Contact players via phone, WhatsApp, email and other approved communication channels.

- Increase player activity and deposit frequency through personalized communication.

- Reactivate inactive VIP players.

- Prepare personalized bonus offers based on player behavior and preferences.

- Identify high-potential players and maximize their lifetime value.

- Monitor player activity and proactively engage with valuable customers.

- Collect player profiling information to improve personalization.

- Work closely with the VIP Team Lead regarding bonus approvals and player strategy.

- Maintain accurate CRM records and daily reports.

- Ensure all communication follows Responsible Gaming policies and internal procedures.

- Deliver exceptional customer service while achieving individual KPIs.

Good to have

- Experience in the iGaming industry.

- Previous VIP Account Manager experience.

- Sales or Retention background.

- Knowledge of CRM systems.

- Experience working with Canadian, Australian or European markets.

- Experience with phone sales or outbound communication.

- Understanding of Responsible Gaming principles.

Working conditions

- Fully remote position.

- Competitive fixed salary + attractive performance-based bonus system.

- KPI-driven monthly bonus with uncapped earning potential.

- Opportunity to grow within the VIP department.

- Training and ongoing professional development.

- Friendly international team.

- Paid vacation and days off according to company policy.

- Modern working environment with clear processes and support from Team Leads.

What Success Looks Like

During your first months you will be expected to:

- Build strong relationships with your VIP portfolio.

- Achieve and exceed individual KPIs.

- Increase player retention and reactivation rates.

- Maintain high-quality communication with every player.

- Consistently contribute to deposit growth while following Responsible Gaming principles.

- Keep player profiles accurate and up to date.