Salesforce Business Analyst / Business Solution Architect

Job description

We are seeking a Salesforce Business Analyst / Business Solution Architect to support Salesforce-based transformation initiatives in regulated industries. The role requires client partnership, consulting, stakeholder management, and solution-shaping skills.

The position has two variants: a Salesforce Business Analyst focused on requirements discovery, process analysis, documentation, user stories, and delivery support; and a Salesforce Business Solution Architect focused on solution framing, business process design, functional architecture, and consultative guidance.

The ideal candidate is a client-facing Salesforce BA or BSA with strong analysis, consulting, stakeholder engagement, and solution-thinking capabilities.

Responsibilities

- Partner with stakeholders to understand business goals and regulatory constraints

- Gather, analyze, document, and validate requirements

- Facilitate workshops and process mapping sessions

- Translate needs into user stories, specifications, process flows, and documentation

- Analyze processes and Salesforce capabilities to identify gaps and improvements

- Support solution design and functional architecture across Salesforce and COTS platforms

- Support UAT, validation, training, and change enablement

- Build strong client relationships

- Connect business processes with Salesforce capabilities (BSA-level)

- Shape functional solutions across Salesforce and enterprise platforms, defining solution options and trade-offs (BSA-level)

- Identify dependencies, integrations, and operational impacts (BSA-level)

Requirements

- 5+ years of experience as a Business Analyst, Salesforce BA, Business Solution Architect, Functional Consultant, or CRM Consultant

- Background in Salesforce/CRM transformation initiatives

- Understanding of Salesforce capabilities and configuration concepts

- Expertise in working within regulated industries

- Proficiency in requirements elicitation, process analysis, and documentation

- Skills in consulting and stakeholder management

- Proficiency in English at an Upper-Intermediate level (B2) or higher

Nice to have

- Experience in Life Sciences GTM

- Familiarity with Veeva, Trueblue, and IQVIA

- Salesforce certifications

- Knowledge of compliance, audit readiness, privacy, and integration practices