Salesforce Business Analysts

Job description

We are looking for a skilled Salesforce Business Analyst to join our team and drive the successful delivery of Salesforce-based solutions. The ideal candidate will bridge the gap between business needs and technical implementation, ensuring that Salesforce capabilities are leveraged effectively to meet organizational goals.

Responsibilities

- Gather and document business requirements from stakeholders across various departments

- Translate business needs into functional specifications for the Salesforce platform

- Collaborate with development teams to design and implement Salesforce Service Cloud and Sales Cloud solutions

- Conduct gap analysis between current business processes and desired Salesforce functionality

- Facilitate workshops and meetings with stakeholders to align on project scope and deliverables

- Support user acceptance testing and validate that solutions meet business requirements

- Create and maintain documentation, including process flows, user stories, and business cases

- Provide recommendations for process improvements leveraging Salesforce capabilities

- Act as a liaison between business users and technical teams throughout the project lifecycle

- Assist in the prioritization of the product backlog based on business value and impact

Requirements

- 3+ years of experience working within the Salesforce ecosystem

- Proficiency in Salesforce, Salesforce Service Cloud, and Salesforce Sales Cloud

- Background in business analysis within a Salesforce environment

- Understanding of the Salesforce platform and its core capabilities

- English proficiency at B2 level or higher

Nice to have

- Familiarity with Salesforce Financial Services Cloud

- Knowledge of Salesforce Agentforce

- Skills in Salesforce Marketing Cloud