Senior Business Analyst

Job description

About the role

In this role, you will serve as a trusted advisor to business stakeholders within SoftServe's Product Management & Business Analysis Center of Excellence, defining solution scope for enterprise-level programs and projects. You'll facilitate stakeholder workshops, mentor junior Business Analysts, and apply AI-accelerated workflows across your analysis work.

Responsibilities

- Elicit and document business and solution requirements

- Outline and document the client's business strategy, needs, goals, and objectives

- Collaborate with business stakeholders to define the desired future state of the solution

- Analyze the business context and current state of the client's business, including the business model, key drivers, core processes, risks, and constraints

- Plan and execute stakeholder engagement activities using techniques such as stakeholder mapping, persona development, and organizational modeling

- Develop and maintain the Business Analysis Communication Plan, securing stakeholder alignment and approval

- Prepare and maintain the Requirements Management Plan, securing stakeholder agreement and understanding

- Organize and facilitate workshops, hackathons, and focus groups for sponsors, domain experts, and end users

- Act as facilitator and moderator for diverse stakeholder groups, keeping workshops and focus groups productive

- Process, structure, and validate the results of workshops, hackathons, and focus groups

- Model and visualize business and solution requirements using business model canvases, value chains, use case diagrams, and data modeling

- Verify and validate business and solution requirements and models with stakeholders, ensuring alignment and accuracy

- Validate business and solution requirements against client input, subject matter expertise, and market data

- Establish and maintain scope boundaries for solutions, preventing scope creep through gap analysis and vision documents

- Allocate solution requirements to specific releases and milestones, contributing to long-term solution planning

- Apply secure and responsible AI usage policies across your analysis work

- Run AI-accelerated workflows during discovery activities

- Set up AI agents for specific types of business analysis work

- Consult stakeholders on where AI can meaningfully apply

- Mentor and supervise Business Analysts, providing technical guidance and conducting performance reviews

- Lead technical interviews, providing expert assessments for hiring and performance evaluation

Requirements

- 7+ years of IT experience, including at least 5 years in Business Analysis roles within complex technology environments

- Master's degree or higher, ideally in Computer Science or a related field; business education is advantageous

- Deep understanding of enterprise business operations and digital transformation concepts

- Strong knowledge of software development methodologies, including Waterfall and Agile

- Advanced knowledge of business process modeling and prototyping tools

- Proven leadership and mentoring experience, with a track record of guiding junior team members

- Strong analytical skills for critical evaluation of information and conflict resolution

- Proficient stakeholder management, negotiation, and consulting skills, with the flexibility to manage shifting priorities and adapt to change

- English: Upper-Intermediate-Strong

- Upper-Intermediate to Advanced English proficiency; certifications such as IIBA, IREB, PMI CPMAI, or AI-related credentials are considered an advantage