Senior CRM Salesforce Consultant B2B

Job description

Senior CRM Salesforce Consultant B2B/Remote

We are looking for an experienced Senior CRM Salesforce Consultant to join an international technology environment and work on large-scale CRM and digital transformation initiatives.

This role is a great fit for someone with a strong consulting background, solid business understanding, and hands-on experience with CRM ecosystems. You will act as a bridge between business needs and technology, working closely with both technical teams and senior stakeholders.

What you’ll do

- Lead consulting projects focused on improving CRM capabilities and customer-centric processes.

- Contribute to the development of CRM and digital transformation strategies.

- Define and support long-term CRM roadmaps and transformation initiatives.

- Advise clients on digital strategies, technology solutions, and opportunities for value creation.

- Take ownership of significant project components and contribute to larger enterprise initiatives.

- Gather, analyze, document, and manage functional and non-functional requirements.

- Create functional specifications for solutions based on leading CRM and digital experience platforms.

- Define, map, and optimize business processes.

- Prepare and facilitate client workshops focused on ideation, requirements engineering, and solution definition.

- Collaborate closely with Development, UX/Design, Content, and other cross-functional teams.

- Build strong relationships between business stakeholders and technical teams.

- Manage and prioritize backlog items based on business value.

- Support pre-sales activities, client presentations, pitches, and business development initiatives.

- Act as a subject matter expert in relevant CRM and digital transformation topics.

- Mentor junior consultants and analysts and contribute to knowledge sharing.

- Keep up to date with emerging CRM, data, AI, and digital trends and assess their potential business impact.

What we’re looking for

- Solid professional experience with CRM platforms and large-scale or complex implementations.

- Experience developing CRM strategies, digital transformation initiatives, and enterprise solutions.

- Good understanding of databases, data structures, and data relationships within CRM environments.

- Experience with business process mapping and re-engineering.

- Practical knowledge of CRM configuration, workflows, automation, and optimization.

- Strong stakeholder management skills, including experience working with senior and C-level stakeholders.

- Experience with project and change management in complex technology environments.

- Understanding of data analytics, reporting, predictive analytics, and/or AI-driven insights.

- Experience with CRM adoption, training, and documentation is a plus.

- Ability to define and communicate long-term CRM strategies and roadmaps.

- Strong analytical, communication, and presentation skills.

- Excellent organizational and prioritization skills.

- Team-oriented mindset with a strong focus on transparency and collaboration.

- Professional proficiency in English.

- Technology environment

You will work with and around leading enterprise technologies in the CRM and digital experience space, including platforms from ecosystems such as Adobe, Salesforce, Microsoft, and Sitecore.

You do not need to be an expert in all of these platforms. We are primarily looking for strong CRM/Salesforce consulting experience, a solid understanding of business processes, and the ability to translate business requirements into effective technology solutions.

What you can expect

- Opportunity to work on international, large-scale digital and technology projects.

- Exposure to different industries and complex enterprise environments.

- Access to modern CRM, data, AI, and digital technologies.

- Opportunities to build expertise across multiple technology and consulting areas.

- Collaboration with experienced professionals across different disciplines.

- A professional environment that values initiative, transparency, knowledge sharing, and teamwork.

If you have experience in CRM consulting, digital transformation, and enterprise technology and are looking for an opportunity where you can have a meaningful impact on both strategy and execution, we would be happy to receive your CV in English.