Senior Retention Manager iGaming

Job description

We are looking for a Senior Retention Manager to lead player retention, engagement, and monetization across high-velocity global markets.

We are a fast-growing iGaming startup founded by a powerhouse team of Ukrainian experts and top industry professionals. Driven by data and clean execution, we scale products across Tier-1 GEOs with zero bureaucracy and maximum freedom for impactful experiments.

Key Responsibilities

- Manage retention and reactivation across multiple GEOs, including Tier-1.

- Build and optimize CRM lifecycles: Welcome, Deposit Conversion, Reactivation, Churn Prevention.

- Launch campaigns across Email, SMS, In-App, Web Push, and other channels.

- Build player segments and personalized communication flows.

- Manage bonus emission, bonus costs, and promotional efficiency.

- Analyze funnels, cohorts, segments, player behavior, and retention KPIs.

- Run A/B tests and turn insights into revenue growth.

- Work with Product, BI, VIP, and Acquisition teams to improve LTV and repeat deposits.

Required Experience

- 3+ years in iGaming Retention / CRM.

- Hands-on experience with Tier-1 markets.

- Experience managing CRM campaigns and automation independently.

- Proven experience in bonus emission management and bonus cost control.

- Strong understanding of segmentation, churn, reactivation, bonus mechanics, and player lifecycle.

- Strong analytical skills and data-driven decision making.

- Understanding of Retention Rate, Repeat Deposit Rate, LTV, ARPPU, NGR, Bonus Cost, and ROI.

- Ability to manage multiple GEOs, campaigns, and segments simultaneously.

Why Join:

- Work in an international Tier‑1 iGaming environment.

- Remote format with flexible schedule.

- Competitive compensation.

- Opportunity to shape global marketing strategy and scale a Tier‑1 product.

- Collaborative, multicultural team atmosphere.