Senior Service Desk Consultant 3rd Line

Job description

Senior Service Desk Consultant / 3rd Line

Fully Remote | Up to £45,000 + Bonus

We’re working with an established technology business that is looking for an experienced 3rd Line / Senior Service Desk Consultant to join their growing Cloud Care team on a fully remote basis.

This is a senior technical role supporting a diverse MSP client base across Microsoft 365, Azure and hybrid infrastructure environments.

You’ll act as a key escalation point for complex incidents and technical issues, working across both cloud and traditional infrastructure.

What we're looking for:

- Significant experience in a 3rd Line / complex Service Desk role within an MSP

- At least one Microsoft Expert level certification

- Strong experience across cloud and/or on-premises infrastructure

- Extensive knowledge of server and network environments

- Experience with virtualisation technologies

- Strong Microsoft Exchange and Office 365 experience

- Good understanding of firewalls and security technologies

- Excellent troubleshooting and analytical skills

- Strong customer service and communication skills

- A proactive approach and the ability to take ownership of complex issues

- Full UK driving licence

Additional vendor certifications such as Cisco CCNP would be advantageous.

Up to £45,000 + Bonus

Fully remote

3rd Line / Senior Service Desk

Microsoft 365 | Azure | Hybrid Infrastructure

If you're an experienced 3rd Line MSP engineer looking for a senior role where you can get involved in complex technical challenges and service improvement, we’d be keen to hear from you.