Senior ServiceNow Engineer - IRM/GRC

Job description

We are seeking a Senior ServiceNow Engineer specializing in IRM/GRC, including TPRM and Privacy. This role combines technical implementation support with long-term platform ownership and operational responsibility, working under the guidance of the ServiceNow Platform Architect.

Responsibilities

- Configure and develop ServiceNow IRM/GRC, TPRM and Privacy capabilities

- Support governance, compliance, risk management and audit-related processes

- Participate in technical design reviews and implementation activities

- Review technical deliverables and configurations produced by implementation partners

- Support testing, deployment and production readiness

- Maintain ServiceNow solutions after go-live

- Receive and maintain technical knowledge transfer

- Provide Level 2 and Level 3 support after deployment

- Develop platform enhancements, automations, integrations and workflows

- Perform defect resolution, maintenance and release activities

- Contribute to upgrades, platform optimization and continuous improvement

- Ensure adherence to architecture, governance, security and development standards

Requirements

- 3+ years of ServiceNow engineering/development experience

- Background in ServiceNow IRM, Risk Management and Compliance

- Expertise in TPRM or Privacy capabilities

- Proficiency in configuration, scripting and integration

- Capability to maintain operational ownership while collaborating with external partners

- Experience across the full lifecycle from implementation through transition to operations, stabilization, enhancement delivery and ongoing support

- Familiarity with greenfield ServiceNow implementations and enterprise-scale ServiceNow environments

- Strong preference for out-of-the-box solution design and platform standardization

- Flexibility to balance implementation activity with long-term platform ownership, operational support, governance and continuous improvement

- ServiceNow Certified System Administrator (CSA) required; Certified Application Developer (CAD) and CIS-Risk and Compliance are a plus

- Excellent written and verbal communication skills in English (B2+ level)

Nice to have

- Knowledge of Privacy Management

- Familiarity with ServiceNow Now Assist

- Skills in JavaScript

- Background in Application Support