Senior Staff Engineer, ServiceNow (HAM)

Job description

Company Description

👋🏼 We're Nagarro.

We are a Digital Product Engineering company that is scaling in a big way! We build products, services, and experiences that inspire, excite, and delight. We work at scale — across all devices and digital, and our people exist everywhere in the world (17700+ experts across 39 countries, to be exact). Our work culture is dynamic and non-hierarchical. We're looking for great new colleagues. That's where you come in.

Job Description

REQUIREMENTS:

- Experience - 7+ years

- Strong experience in ServiceNow ITAM, HAM,ITSM, and Integrations

- Hands-on experience in designing and implementing ServiceNow integrations

- Experience in ServiceNow Asset Management processes and best practices

- Experience in other modules like ITOM or CSM along with ITIL knowledge

- ServiceNow SPM certification is mandatory

- Strong understanding of ITAM, HAM, SAM, and ITSM modules

- Ability to translate business requirements into technical solutions

- Experience in developing and implementing technical solutions and performing integration testing

- Hands-on experience with ServiceNow scripting such as Business Rules, Client Scripts, UI Policies, UI Actions, Jelly Scripting, and AngularJS

- Strong problem-solving, communication, and stakeholder management skills

- Ability to work in a global delivery environment

RESPONSIBILITIES:

- Work with the ServiceNow team to implement ServiceNow solutions across global locations

- Provide technical expertise in ServiceNow ITAM modules, including HAM and SAM

- Design, develop, and implement ServiceNow integrations

- Understand business needs and align them with standardized processes and solution design

- Develop and implement technical solutions on the ServiceNow platform

- Perform component integration testing and ensure quality delivery

- Configure and customize ServiceNow applications based on business requirements

- Implement configuration changes using UI Policies, UI Actions, Business Rules, Client Scripts, Jelly Scripting, and AngularJS

- Collaborate with cross-functional teams to ensure successful project delivery

- Troubleshoot and resolve technical issues on the ServiceNow platform

- Ensure adherence to ServiceNow best practices and continuous improvement initiatives

- Participate in design reviews, code reviews, and provide technical recommendations

Qualifications

Bachelor’s or master’s degree in computer science, Information Technology, or a related field