Senior UX Writer

Job description

Work type: Office/Remote Technical Level: Senior Job Category: Technical Communication Project: Multinational payment card services provider About the Role We're looking for a Senior UX Writer to shape clear, empathetic, and effective in-app copy for our client, a leading mobile banking app. You'll help improve customer experience, meet user needs, and support business goals through thoughtful, data-informed writing. Responsibilities - Develop and implement UX copy for new features and user onboarding (Ukrainian and English) - Analyze existing functionality and propose improvements through microcopy optimization - Gather, analyze, and systematize copy requirements from stakeholders (Product Owners, business analysts, legal team) - Build and maintain a unified Tone of Voice and glossary/guidelines for the app - Prepare copy specifications for the development team - Monitor the market and track global UX writing best practices - Use analytics tools and conduct research to evaluate copy effectiveness - Collaborate cross-functionally with design, engineering, legal, and marketing teams Requirements - Higher education in philology, journalism, marketing, sociology, communications, or related field - 3+ years as a UX writer or product copywriter in a product IT company or banking sector - Strong understanding of mobile product development processes and UX/UI design - Experience testing hypotheses around product copy - Experience with analytics/metrics to evaluate interface copy - Knowledge of Agile methodologies - Strong communication and cross-functional collaboration skills - Fluent, flawless Ukrainian (business style, grammar) - Advanced-level English Nice to Have - Banking/fintech experience - Basic understanding of APIs and integrations - Experience launching new products from scratch - Figma skills Key Competencies - Strategic thinking, results orientation, customer focus - Data analysis (A/B testing copy) - Commercial/product thinking - Effective communication with stakeholders We offer*: - Flexible working format - remote, office-based or flexible - A competitive salary and good compensation package - Personalized career growth - Professional development tools (mentorship program, tech talks and trainings, centers of excellence, and more) - Active tech communities with regular knowledge sharing - Education reimbursement - Memorable anniversary presents - Corporate events and team buildings - Other location-specific benefits *not applicable for freelancers