Service Desk Engineer

Job description

Service Desk Engineer

Remote | NHS Programme | Outside IR35 | £140 per day

Join a major NHS digital transformation programme. We're supporting a large NHS organisation through a significant technology transition programme and are looking for experienced Service Desk Engineers to join the team.

This is a fully remote contract offering the opportunity to support frontline healthcare services whilst working on a high-profile digital change initiative.

The Role You will provide 1st and 2nd line support, acting as a key point of contact for users and helping to ensure excellent service delivery during a critical transformation period.

Key responsibilities include:

- Logging and managing incidents and service requests

- Providing 1st line technical support

- Supporting Microsoft 365 users

- Active Directory account administration

- Password resets and user access management

- Supporting Exchange and NHS Mail environments

- Escalating complex incidents to specialist teams

- Delivering excellent customer service

Experience Required We would love to hear from candidates with:

- Previous Service Desk or IT Support experience

- Microsoft 365 support experience

- Active Directory administration skills

- Strong incident management and troubleshooting abilities

- Excellent customer service skills

- NHS

- CSU or GP IT experience

Package

- £140 per day

- Outside IR35

- Fully remote

- Immediate interviews

- Initial 6-month contract

- Opportunity to contribute to a major NHS digital transformation programme

To apply, please send your latest CV.