ServiceNow Administrator

Job description

Summary:

The role of ServiceNow System Administrator focuses on effectively managing the ServiceNow platform to ensure high performance, reliability, and usability while supporting the IT service environment.

Responsibilities:

- Maintain daily operations and health of the ServiceNow platform

- Monitor performance and troubleshoot technical issues

- Apply patches, upgrades, and changes in a structured and documented way

- Manage user roles, groups, and permissions

- Ensure data integrity and platform security

- Provide technical support and training to end-users

- Create and maintain platform documentation

- Generate reports and dashboards as needed

Key Requirements:

- Bachelor’s degree in Computer Science, IT, or related field

- 3+ years of experience in ServiceNow system administration

- Familiarity with ITIL best practices

- Good command of JavaScript and basic web technologies (HTML/CSS)

- Fluent in English, both written and spoken

- ServiceNow Certified System Administrator certification is a plus

- Strong communication skills and a proactive, self-driven attitude

Nice to Have:

- Exposure to automation or AI-related platform features

- Basic development capabilities or scripting experience