Student Coordinator (Operations)

Job description

We are looking for an organized and reliable Student Coordinator to support day-to-day coaching operations, student administration, scheduling, and communication. This role requires strong attention to detail, good follow-through, and the ability to manage multiple tasks across different systems.

A large part of the role involves preparing and managing coaching call recaps, keeping student records accurate, and making sure schedules, attendance, and updates are completed on time.

Job Responsibilities:

- Manage coaching schedules, calendar updates, reminders, and student rosters.

- Track attendance for coaching calls and follow up on missing or unresolved attendance records.

- Prepare coaching call recaps, send them for approval, and post them once finalized.

- Support student onboarding and offboarding, including account setup, group access, and record updates.

- Keep student information, program details, and assignments accurate across systems.

- Monitor the shared inbox and SMS queue and handle student-related administrative requests.

- Escalate billing concerns, complex issues, or requests that require system changes.

- Create and update SOPs for recurring tasks and processes.

- Track tasks and workload accurately in project management systems.

Requirements

- Experience in operations, coordination, customer success, student support, or administrative support.

- Strong organizational skills and attention to detail.

- Comfortable managing multiple schedules, records, and priorities at the same time.

- Good written and verbal communication skills.

- Able to work independently, take ownership of tasks, and provide regular updates.

- Comfortable learning new systems and working in a fast-paced remote environment.

- Experience creating SOPs or improving recurring processes is a plus.

Tools

Experience with all tools is not required, but familiarity with similar platforms is helpful:

Circle, HubSpot, Aloware, Calendly, Outlook, Zoom, Asana, Slack, and AI productivity tools.

Benefits

- Full-time and Remote work

- Opportunities for growth and advancement

- Competitive compensation package, including Maxicare HMO