Support Engineer

Job description

Client

Our client is one of the world's largest investment funds that manages hundreds of billions of dollars. The company's business is focused on several areas: private equity, venture capital, real assets, investment solutions, and global credit, with experience in the banking/investment field.

Project

This project focuses on integrating advanced data solutions to deliver real-time insights, empowering clients to make more informed investment decisions. By handling large data volumes within a collaborative team, we’re building a cutting-edge asset management system that adapts to market dynamics and directly supports global investment strategies. Team members gain long-term growth opportunities at the intersection of technology and finance.

Position

We are seeking a skilled Support Engineer to join our client, a global investment firm with a strong presence in the credit markets. This role will involve providing technical support and monitoring production systems to ensure the reliability and efficiency of business operations.

Responsibilities

- Monitor and respond to automated email alerts during business hours

- Investigate and resolve production issues in a timely manner

- Provide technical support to business users across teams

- Analyze system log files and review dashboards to identify irregularities or issues

Requirements

- Proficiency in SQL for troubleshooting and data analysis

- Experience in a support or customer-facing role within the finance or financial services domain (e.g., banking, investment, insurance, fintech)

- Solid understanding of financial products, services, and basic industry regulations

- Experience collaborating with cross-functional and geographically distributed teams

- Strong spoken English and communication skills

- Ability and willingness to work within New York business hours