Swedish-Speaking Customer Experience Specialist (Remote in Portugal)

Job description

Cross Border Talents is looking for Swedish speakers to join a great project in Portugal, for one of the most renowned tech brands!

Location: Remote in Portugal

Contract: Full-time, 12-month renewable

Start Date: several start dates through June and July

About the Brand:

Join a global leader in technology and design a brand known for its innovation, sleek hardware, and exceptional customer experience. You'll be supporting users of its e-commerce platform through every step of their order journey.

Your Role:

As a Swedish-speaking E-commerce Support Specialist, you will help customers with everything from order tracking and returns to payment queries, ensuring a seamless and satisfying shopping experience.

Your main tasks:

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Handle inquiries related to online orders: delivery, returns, refunds, and payment issues.

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Communicate with customers via phone, email, and chat.

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Ensure data security in compliance with GDPR and PCI standards.

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Escalate complex cases and follow internal procedures.

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Collaborate with logistics and financial teams.

You bring:

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C2-level Swedish and higher and fluent English (C1).

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Strong communication and customer service skills.

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Detail-oriented mindset and problem-solving attitude.

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Ability to work in rotating shifts (07:00-24:00, Mon-Sun).

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Prior experience in customer support or back-office is a plus.

- EU member state ID or a valid residence card for Portugal