Technical Support Specialist (FinTech / BaaS) Unifiedfinance

Job description

Looking to grow your career in FinTech or gain hands-on experience with payment systems?

We’re hiring a Technical Support Specialist to join a European Banking-as-a-Service (BaaS) product team.

This is a great opportunity to work with real-time payments, integrations, and client-facing technical support — and grow into a FinTech expert.

📌 What you’ll do

Communicate with clients via tickets and chat

Support payment gateway and transaction-related issues

Configure client integrations and system settings

Investigate and resolve technical issues

Escalate complex cases to the development team

Maintain documentation and internal knowledge base

🎯 What we’re looking for

Basic understanding of payments / card products (a plus)

Strong willingness to learn and grow in FinTech

Ability to prioritize tasks independently

Strong written communication skills

Russian — fluent, English — confident written (required)

Experience with APIs (Postman, Swagger) or willingness to learn

Experience with Jira or similar tools (a plus)

🎁 What the company offers

Fully remote work

Flexible schedule with fixed days off

25 days of paid annual leave + public holidays

Paid sick leave without strict limits

Equipment provided

Real growth in FinTech (payments, acquiring, integrations)

International team and collaborative environment