Technical Support Specialist (Middle/Senior)

Job description

Diya is a successful Ukrainian IT company providing full-service IT solutions for small and medium businesses across the world. Our company has a strong professional background in providing remote technical support services to companies across different industries helping them deliver excellent customer experience.

We are a friendly crowd of it-savvies. Working shoulder to shoulder in a virtual crew gives us the flexibility to provide better solutions and exceed our customers’ expectations.

написати:

Founded in 2015 in Ukraine, with a representative office in Estonia, Diya has grown into a global IT solutions provider and a proud part of Euvic Group. We help small and medium-sized businesses optimize operations, enhance security, and establish a strong digital presence. Over the past decade, we have built a reputation as a trusted technology partner, a Microsoft partner, delivering tailored IT solutions that drive efficiency, innovation, and growth.

We are expanding our team and looking for a Level 2 Engineer who is passionate about cloud technologies and automation. If you have a strong background in the Microsoft ecosystem and want to work on international projects, we’d love to have you on board!

Key Responsibilities:

- Set up and maintain services primarily within Microsoft 365 and Azure environments.

- Infrastructure Availability. Proactively ensure high levels of systems availability and performance for our clients.

- Automation. Write and maintain custom PowerShell scripts to increase efficiency and reduce manual intervention.

- Documentation. Create and maintain technical documentation, procedural guides, and operational reports.

Qualifications & Requirements:

- Microsoft Stack. Proven experience administering M365 (Admin Center, Exchange, Azure AD/Entra ID, Intune, Licensing) and Windows Server.

- Core Services. Strong knowledge of AD, GPO, DNS, ADFS, and networking basics.

- Troubleshooting. Ability to diagnose complex issues in a Windows environment using event logs and diagnostic tools.

- Scripting. Solid proficiency in PowerShell for task automation.

- English. Minimum Intermediate level (written and spoken) for professional communication.

- Education. Higher education in Information Technology or a related field.

Will be a plus:

- Relevant certifications (e.g., Microsoft Certified: Azure Administrator Associate, M365 Certified).

- Experience with API services.

- Basic knowledge of Python or. NET.

What We Offer:

- Remote job. We operate in two weekly rotating shifts: Morning (07:00 – 15:00) and Evening (15:00 – 23:00).

- Professional Certification. We provide full sponsorship and support for obtaining Microsoft 365, Azure, and other relevant industry certifications.

- We provide a corporate English tutor to help you level up your communication skills for international projects.

- Comprehensive healthcare insurance and gym membership compensation.

- Access to professional psychological consultations to support your well-being.

- Real career opportunities, paid training.

- Paid vacation and sick leave.