Technical Support Specialist

Job description

The Customer Support Engineer will focus on providing technical support and maintaining production operations. The specific requirements and responsibilities include:

The vacancy assumes a shift work schedule.

Job Requirements:

- Proficiency in using PC. Ideally after QA courses

- Background in Data Support (Tier 1+2); Tier 3 is an advantage.

- Strong troubleshooting and problem-solving skills.

- Excellent service orientation and communication skills.

- English level at least B1.

- Ability to work independently and as part of a team.

Key Responsibilities:

Problem Resolution:

- Identify potential production issues and implement proactive solutions.

- Troubleshoot technical issues and collaborate with teams to ensure resolution.

Customer Support:

- Provide prompt technical support to end-users

- Collaborate with R&D and product management to resolve client issues.

Production Coordination:

- Develop and manage production schedules.

- Adjust schedules as needed to accommodate changes or delays.

Stakeholder Communication:

- Serve as the primary liaison between teams to ensure clear communication.

- Notify stakeholders and clients of any delays or issues.