Technical Support Specialists

Job description

Due to the dynamic growth, we are excited to invite Technical Support Specialists - night shifts only with a relevant background to apply for the role in our Integration Department.

Technical Support Specialists at Playson is responsible for a full customer support service of our current partner's integrations.

To succeed in the advertised role, you have:

- Ready to work only night shifts

- Familiarity with monitoring tools (e.g., Elastic, Dynatrace, Grafana)

- A proactive, client-focused attitude and strong work ethic

- Strong problem-solving and troubleshooting skills

- Effective communication skills, both written and verbal

- At least Upper-Intermediate English (written and spoken)

- Eagerness to learn quickly and grow technically

- Working knowledge of XML and JSON

- Basic experience with Git and version control workflows

- Understanding of API protocols (e.g., REST)

- Awareness of the software development lifecycle (SDLC)

Would be beneficial to know:

- Familiarity with the iGaming industry

- Experience with cloud infrastructure (AWS, Azure, or GCP) and Kubernetes

- Experience using Jira and the Atlassian stack

- Basic understanding of QA processes and test environments

- Previous experience in a technical support, DevOps, or site reliability role

- Practical experience with monitoring systems

- Exposure to Agile frameworks (Scrum or Kanban) and basic project management skills

The importance of the role is in:

- Understanding and analysing issues, and be able to find appropriate solutions

- Integration protocol testing

- Second-level customer support

- Delivering excellent customer service with 5 shifts a week

What you get in return:

- Competitive Salary: We offer a competitive salary in EUR, subject to annual performance reviews

- Quarterly Bonuses: Benefit from a transparent and systematic quarterly bonus system

- Remote Work Option: Choose to work remotely, providing greater flexibility and comfort

- Medical Insurance: Receive comprehensive medical insurance for both you and a significant other

- Financial Support for Life Events: We provide financial support during special life events

- Unlimited Paid Vacation: Enjoy unlimited paid vacation leave

- Unlimited Paid Sick Leave: Take unlimited paid sick leave whenever necessary

- Professional Development: Get reimbursement for professional courses for your development

The recruitment process looks like this:

1. HR interview (30 min)

2. Technical interview (60 min)

3. Final Interview (60 min)

Looking forward to welcoming you to the iGaming world!

Ambitious goals require a quick ability to manoeuvre through changes in the world. Playson is all about that. 🚀

Join us today!