Travel Customer Care Advisor

Job description

About the Role

We are seeking friendly, service-oriented individuals who enjoy helping people and providing reliable support. As a Travel Customer Care Advisor, you will assist clients throughout the vacation-planning process by answering questions, researching requested options, coordinating trip details, and helping travelers stay informed as departure approaches.

This remote opportunity is open to individuals from a variety of professional backgrounds. Previous travel-industry experience is not required. Training, supplier education, and ongoing resources are provided to help you develop the skills needed for the position.

What You Will Do

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Learn about each traveler's destination interests, preferred dates, vacation priorities, and budget

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Research resorts, hotels, cruises, transportation, tours, excursions, activities, and getaway packages

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Narrow down available choices based on individual client preferences

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Answer planning questions and explain available options in a clear, professional manner

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Assist with coordinating requested accommodations, transportation, activities, and additional services

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Manage reservation information using approved supplier and booking resources

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Provide confirmations, itinerary details, schedules, and relevant pre-travel information

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Track important deadlines and follow up when additional information or decisions are needed

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Keep clients informed about updates or changes affecting their arrangements

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Assist with routine booking adjustments, cancellations, and special requests

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Review names, dates, and reservation details to help ensure accuracy

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Continue building destination and supplier knowledge through ongoing education

What You'll Receive

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Fully remote opportunity within approved regions

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Flexible part-time and full-time scheduling

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Beginner-friendly onboarding and training

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No previous professional travel experience required

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Ongoing team guidance and support

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Supplier education and destination training

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Opportunities to develop customer care, communication, research, and organizational skills

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Continued professional development and growth opportunities

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Performance-based incentives and recognition opportunities

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Qualifying travel discounts and industry-related benefits

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Collaborative virtual team environment

Qualifications

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Strong written and verbal communication skills

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Helpful, professional, and customer-focused attitude

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Effective listening and interpersonal abilities

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Strong organization and attention to detail

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Ability to manage multiple customer requests and deadlines

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Comfortable conducting online research and comparing information

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Willingness to learn new reservation systems and digital tools

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Adaptable and resourceful when plans or client needs change

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Practical problem-solving abilities

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Dependable follow-up and effective time management

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Self-motivated and comfortable working independently

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Basic computer proficiency and reliable internet access

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Must be at least 18 years of age

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Must be legally authorized to work and reside in the United States, United Kingdom, Mexico, Australia, Spain, or another approved region