Travel Customer Experience Representative (Remote)

Job description

Job Description

Prestige Travel Agency by Mich is seeking a Travel Customer Experience Representative to support clients throughout their travel journey, from booking through post-trip follow-up. This role is ideal for someone passionate about travel, customer service, and delivering high-quality experiences in a remote environment.

Key Responsibilities

- Respond to customer inquiries via phone, email, and messaging platforms in a timely and professional manner.

- Assist clients with travel bookings, modifications, cancellations, and special requests.

- Provide accurate information on destinations, travel requirements, and agency policies.

- Follow up with clients to confirm itineraries and satisfaction.

- Resolve customer concerns with empathy and effective problem-solving.

- Maintain accurate client and booking records.

Qualifications

- Excellent written and verbal communication skills.

- Customer service experience required; travel or hospitality experience preferred.

- Strong organizational skills and attention to detail.

- Comfortable with technology and learning booking systems and CRM tools.

- Ability to work independently in a remote setting.

- Passion for travel and client-focused service.

What We Offer

- Fully remote, flexible work environment.

- Career growth opportunities within the agency.

- Travel perks and industry discounts.

- Training and ongoing support from a collaborative team.

Equal Opportunity Statement

Prestige Travel Agency by Mich is an Equal Opportunity Employer and values diversity in the workplace.